Terms of Service

1.1These terms of service (the Terms) govern the use of the Drevo platform by business customers. The Platform is operated by Drevo Ltd, a company registered in Scotland with company number SC887578, whose registered office is at [registered address — to be confirmed] (Drevo, we, us, our). VAT registration: [VAT number or “not VAT registered” — to be confirmed].

1.2You can contact us by email at hello@drevo.co.uk. Our website is drevo.co.uk.

1.3By registering a Business account on the Platform, ticking the acceptance box during registration, or placing an Order, you agree to be bound by these Terms on behalf of the Business you represent. If you do not agree to these Terms, you must not use the Platform.

1.4These Terms are a business-to-business agreement. The Platform is available only to businesses; it is not available to consumers, and consumer protection legislation applicable to consumer contracts does not apply to these Terms.

1.5At launch, the delivery services described in these Terms are available within Greater London only. We may extend or vary the service area from time to time by updating the Platform.

2.1In these Terms, the following definitions apply:

“Platform” means the Drevo website at drevo.co.uk, the business dashboard, the Drevo administration systems and the Drevo courier mobile application, together with all related software and services operated by Drevo.

“Business” means the business customer that registers an account on the Platform and places Orders (also you, your).

“Courier” means a vetted, self-employed courier who has been onboarded by Drevo and who performs delivery services as an independent contractor. Couriers are not employees, workers, agents or partners of Drevo except to the limited extent stated in clause 4.

“Recipient” means the person or business nominated by the Business to receive one or more parcels at a delivery stop.

“Order” means a same-day delivery order created by the Business on the Platform, comprising one collection point (pickup) and up to 50 delivery stops and up to 200 parcels.

“Floor Price” means the minimum price for an Order computed by the Platform based on route distance, vehicle type and number of stops.

“Priority Boost” means an optional additional amount which the Business elects to pay above the Floor Price (whether at the time of ordering or later on an unfilled Order) to increase the attractiveness of the Order to Couriers.

“POD” means proof of delivery captured by the Courier at each delivery stop, comprising a doorstep photograph (stored privately), the recipient’s name where provided, any delivery note, and a GPS coordinate and timestamp.

“Review Gate” means Drevo’s human review of each Order after payment and before the Order is offered to Couriers, as described in clause 6.

“Working Day” means a day other than a Saturday, Sunday or public holiday in England.

2.2Headings are for convenience only and do not affect interpretation. Words in the singular include the plural and vice versa. “Including” means including without limitation.

3.1The Platform is available only to businesses established in the United Kingdom. To register, the Business must provide its company name and Companies House number (which we verify against the Companies House register), the account owner’s name, email address and phone number (which we verify by one-time passcodes sent by email and SMS), its city and postcode, and its VAT status.

3.2The individual registering the account must be at least 18 years old and authorised to bind the Business to these Terms.

3.3You must ensure that all information provided during registration and at all times thereafter is accurate, complete and kept up to date. We may suspend or close accounts registered with false or misleading information.

3.4You are responsible for keeping your account credentials confidential and for all activity carried out under your account. You must notify us promptly at hello@drevo.co.uk if you suspect any unauthorised use of your account.

3.5We may offer different account tiers (currently Lite, Pro and Enterprise) with differing features. Certain tiers may offer additional controls; for example, the Pro tier may allow the Business to restrict its Orders to top-rated Couriers. Tier features are described on the Platform and may change from time to time.

4.1Drevo operates an online marketplace which connects Businesses needing same-day parcel delivery with vetted, self-employed Couriers.

4.2When you place an Order, Drevo is your contracting counterparty for the delivery services. The delivery itself is performed by independent, self-employed Couriers engaged by Drevo as independent contractors. Couriers are not employees of Drevo, and nothing in these Terms creates any employment, agency or partnership relationship between Drevo and any Courier or between you and any Courier.

4.3Drevo vets Couriers before they may accept Orders, including identity verification, right-to-work checks, driving licence checks and confirmation of hire and reward insurance. Vetting does not amount to a guarantee of any particular Courier’s performance.

4.4Drevo is responsible for allocating Orders to Couriers. You do not choose a specific Courier, and Drevo may substitute Couriers as described in clause 8.

5.1You create an Order on the Platform by specifying the pickup location, up to 50 delivery stops and up to 200 parcels, together with Recipient details and any delivery instructions.

5.2All pricing is computed by the Platform’s servers. The Platform calculates a Floor Price for each Order based on route distance, vehicle type and number of stops. You may elect to pay above the Floor Price by adding a Priority Boost. Prices displayed on your device are generated and verified server-side; any price displayed or manipulated other than by the Platform’s servers is not binding on Drevo.

5.3All prices are stated inclusive of VAT at the prevailing rate (currently 20%). A VAT invoice is issued for each Order.

5.4Each Order requires exactly one payment. Duplicate payments against the same Order are rejected by the Platform.

6.1Payment for each Order is taken upfront, in full, by card through our payment provider, Stripe, before the Order enters review. Drevo does not store your card numbers; card details are handled by Stripe.

6.2After payment, every Order passes through the Review Gate, where a member of Drevo staff reviews the Order. An Order is not accepted by Drevo, and no contract for the delivery services is formed, until the Order is approved at the Review Gate.

6.3If an Order is approved at the Review Gate, it is offered to Couriers in the available pool.

6.4If an Order is bounced (rejected) or cancelled at the Review Gate for any reason, you receive an automatic full refund to your original payment card, normally within 5 to 10 Working Days. Drevo may bounce an Order at its discretion, including where the Order appears to involve prohibited items, incomplete or implausible address data, or suspected fraud.

6.5Your cancellation rights before and after approval are set out in clause 7 and in the Drevo Refund and Cancellation Policy, which forms part of these Terms.

7.1While no Courier has accepted your Order — whether it is pending review at the Review Gate or released and awaiting acceptance — you may cancel it yourself on the Platform free of charge, and a full automatic refund is issued to your original payment card.

7.2After a Courier has accepted your Order but before collection of the Parcels, you may still cancel on the Platform subject to a flat cancellation fee of £5, or £10 where the Courier is already en route to the pickup (as determined by GPS). Half of the fee is paid to the Courier as compensation for work commenced. The fee is deducted from your refund; the applicable fee is displayed for confirmation before cancellation takes effect. Once the Courier has collected the Parcels, the Order may no longer be self-cancelled and any cancellation must be requested through Drevo support at hello@drevo.co.uk.

7.3Where a Priority Boost payment is taken on an unfilled Order and the boost fails to result in the Order being accepted, the boost payment is automatically refunded.

7.4All refunds are made to the original payment card and normally arrive within 5 to 10 Working Days of the refund being issued.

8.1Once a Courier accepts your Order, the Order proceeds through the following stages, each visible on your dashboard: Courier assigned; Courier at pickup; in transit; delivered (per stop).

8.2At pickup, the Courier completes an identity face-check and scans the QR label of every parcel in the Order. You must use the QR labels generated by the Platform (see clause 10).

8.3While your Order is in transit, live GPS tracking of the delivery is available on your dashboard.

8.4At each delivery stop the Courier captures POD: a doorstep photograph (stored privately and available to you), the recipient name where provided, any delivery note, and a GPS coordinate and timestamp. The POD is the primary evidence of delivery, and in the absence of manifest error the POD record is conclusive evidence that the parcels recorded as delivered at that stop were delivered.

8.5If a delivery stop fails (for example, no access or Recipient unavailable), the Courier records the failure and the reason on the Platform. Failed stops are handled by reattempt or return to depot, as recorded on the Order.

8.6Delivery windows and estimated times shown on the Platform are estimates only and are not guaranteed delivery times. Time is not of the essence in relation to any delivery. Traffic, weather, access issues and other factors outside our control may affect actual delivery times.

8.7If a Courier’s vehicle breaks down during an Order, Drevo manages a relief-courier recovery: a substitute Courier is arranged by Drevo to collect the parcels and complete the deliveries. The price you have paid for the Order does not change as a result of a breakdown or Courier substitution.

9.1You must not tender for delivery, and Couriers are instructed to refuse, any parcel containing:

• (a) dangerous or hazardous goods, including flammable, explosive, corrosive, toxic or radioactive materials, compressed gases, and lithium batteries shipped outside equipment;
• (b) firearms, ammunition, knives or other weapons, or component parts of any of them;
• (c) illegal drugs, psychoactive substances or any item whose possession, sale or transport is unlawful in the United Kingdom;
• (d) cash, banknotes, coins, bullion, precious stones, jewellery or negotiable instruments;
• (e) live animals, insects or livestock of any kind;
• (f) human or animal remains, ashes, organs or bodily fluids;
• (g) perishable goods (including chilled or frozen food), unless expressly agreed with Drevo in writing in advance;
• (h) counterfeit goods or items infringing intellectual property rights; and
• (i) age-restricted goods (including alcohol, tobacco, vapes and knives), unless the Order is flagged for age verification on the Platform and all applicable legal requirements are met by the Business.

9.2Drevo may open and inspect any parcel it reasonably suspects contains a prohibited item, and may refuse, suspend or cancel any Order containing or suspected of containing prohibited items. You are responsible for all losses, claims and costs arising from your breach of this clause 9.

10.1You must provide accurate, complete pickup and delivery addresses and accurate Recipient contact details for every stop.

10.2You warrant that you have a lawful basis under data protection law to share Recipient personal data with Drevo for the purpose of performing the delivery, and that you have provided Recipients with any privacy information required by law. The Drevo Data Processing Agreement applies to our processing of Recipient personal data on your behalf.

10.3You must ensure that every parcel is safe to handle and transport, lawful to carry, adequately packaged for road transport, and correctly labelled using the QR labels generated by the Platform. Parcels without the Platform’s QR labels cannot be scanned at pickup and may be refused.

10.4You must not ask any Courier to perform services outside the Platform, pay any Courier directly, or solicit any Courier to work for you other than through the Platform.

10.5You must comply with all laws applicable to the goods you ship, including consumer, product-safety and age-restriction laws.

11.1The availability of returns for an Order depends on the real route distance of the Order:

• (a) route distance of 30 miles or less — returns may be arranged self-service on the Platform;
• (b) route distance over 30 miles and up to 80 miles — returns are available as a paid service on the Platform;
• (c) route distance over 80 miles — returns can only be arranged through Drevo support at hello@drevo.co.uk.

11.2Return pricing is computed by the Platform’s servers on the same basis as Order pricing.

12.1You may add a Priority Boost to an Order at the time of ordering (by paying above the Floor Price) or later, where an approved Order remains unfilled.

12.2Boost payments on unfilled Orders are charged to your card. If the boost does not result in a Courier accepting the Order, the boost payment is automatically refunded in accordance with clause 7.3.

12.3A Priority Boost increases the payout offered to Couriers and the prominence of your Order; it does not guarantee acceptance of the Order or any particular delivery time.

13.1Subject to clause 16, Drevo’s liability for loss of or damage to any parcel is limited to £50 per parcel, unless a higher declared value has been agreed by Drevo in writing before the Order was placed.

13.2Claims for loss of or damage to a parcel must be notified to Drevo at hello@drevo.co.uk within 48 hours of the delivery or scheduled delivery of the relevant stop. Claims notified after that period are barred, save where the law provides otherwise.

13.3Claims are assessed against the POD record and the Platform’s scan and GPS history. In the absence of manifest error, a POD record showing delivery at a stop is conclusive evidence of delivery of the parcels scanned at that stop.

13.4Drevo has no liability for loss or damage arising from inadequate packaging, inherent vice of the goods, prohibited items, or inaccurate address or Recipient information provided by you.

14.1We may suspend or restrict your account, or decline Orders, where we reasonably believe that: you have breached these Terms; your account is being used fraudulently or unlawfully; you have tendered prohibited items; or suspension is necessary to protect Couriers, Recipients or the Platform.

14.2Either party may terminate this agreement at any time by giving written notice to the other. Termination does not affect Orders already accepted, which will be completed or refunded in accordance with these Terms, nor any accrued rights or liabilities.

14.3On termination we will retain records as required by law (see the Drevo Privacy Policy) and will otherwise handle your data in accordance with data protection law.

15.1Drevo and its licensors own all intellectual property rights in the Platform, including its software, design, branding, QR label formats and documentation. We grant you a limited, non-exclusive, non-transferable licence to use the Platform for the purpose of placing and managing Orders while these Terms remain in force.

15.2You must not copy, modify, reverse engineer, scrape or create derivative works of the Platform, nor use any Drevo branding without our prior written consent.

15.3You grant Drevo a licence to use the data you submit to the Platform to the extent necessary to provide the services, comply with law and improve the Platform.

16.1Nothing in these Terms excludes or limits either party’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded or limited by the law of England and Wales.

16.2Subject to clause 16.1, Drevo shall not be liable, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for: loss of profits; loss of revenue or anticipated savings; loss of business or business opportunity; loss of goodwill; loss or corruption of data (other than personal data, in respect of which the Data Processing Agreement applies); or any indirect or consequential loss.

16.3Subject to clauses 16.1 and 13.1, Drevo’s total aggregate liability to the Business arising out of or in connection with these Terms in any period of 12 months shall not exceed the total amounts paid by the Business to Drevo under these Terms in that period.

16.4Drevo is not liable for any failure or delay in performance caused by events outside its reasonable control, including severe weather, road closures, accidents, strikes, epidemics, and failures of third-party networks or services.

17.1Each party shall comply with applicable data protection law, including the UK GDPR and the Data Protection Act 2018.

17.2The Drevo Privacy Policy explains how we process personal data relating to your account and users.

17.3In respect of Recipient personal data which you provide to us for delivery, you are the controller and Drevo is your processor. The Drevo Data Processing Agreement is incorporated into and forms part of these Terms.

18.1Variation. We may update these Terms from time to time. We will give you reasonable advance notice of material changes via the Platform or by email; continued use of the Platform after the effective date constitutes acceptance.

18.2Assignment. You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights to a successor of our business on notice to you.

18.3Entire agreement. These Terms, the Refund and Cancellation Policy, the Privacy Policy and the Data Processing Agreement constitute the entire agreement between the parties in relation to their subject matter.

18.4Severance. If any provision of these Terms is found to be invalid or unenforceable, the remainder shall remain in full force and effect.

18.5No waiver. A failure or delay in exercising any right is not a waiver of that right.

18.6Third-party rights. No person other than a party to these Terms has any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these Terms.

18.7Notices. Notices to Drevo must be sent to hello@drevo.co.uk. Notices to you may be sent to the email address registered on your account.

19.1These Terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), are governed by the law of England and Wales.

19.2The courts of England and Wales have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.